NCUA Privacy Complaint Process

​​​If you have concerns about how NCUA collects, uses, shares, safeguards, or disposes of your personal information, or if you have any other privacy concerns, we want to address them. To make sure we do, we created a process by which you can file a privacy complaint with our Senior Agency Official for Privacy (SAOP).

The process is explained below:

• When to Use the NCUA Privacy Complaint Process
• What to Include in a Privacy Complaint
• How to Submit a Privacy Complaint
• How the Process Works

When to Use the NCUA Privacy Complaint Process

• You should use this process to make a complaint about:
  • How the NCUA collects or uses personal information
  • How, when, and with whom the NCUA shares personal information
  • The type(s) and/or amount of personal information the NCUA collects
  • Any other concern(s) you may have about how the NCUA handles personal information

• You should not use this process to:
  • Make a request for access, amendment, or correction of NCUA records about you.
    • Instead: Get information about making such a request.
  • Request documents or information from NCUA.
    • Instead: Get information about making a FOIA request.
  • File a complaint about federal consumer finance issues.
    • Instead: Go to the NCUA Consumer Assistance Center.

*Filing a complaint does not negate or replace your right to seek judicial relief under the Privacy Act or other federal laws for violations of individual privacy rights.

What to Include in a Privacy Complaint

1. Your name.
2. A description of the specific circumstances that you are complaining about.
3. The harm that you suffered due to what NCUA did or did not do.
4. Your email address, mailing address, or phone number so that we can reply to your complaint.

How to Submit a Privacy Complaint

​National Credit Union Administration
Office of General Counsel
Attention: Senior Agency Official for Privacy
1775 Duke Street
Alexandria, VA 22314

privacy@ncua.gov
Fax: 703.518.6569

How the Process Works

1. You file a privacy complaint. You can submit a complaint via email, mail, or fax.
2. The Senior Agency Official for Privacy (SAOP) will send you an acknowledgement of your complaint within approximately 10 business days of receiving it.
3. The SAOP will review and categorize your complaint as:
   • Collection: This category is for complaints about how NCUA is collecting personal information (such as collecting too much personal information, or a form being unclear).
   • Sharing: This category is for complaints about how NCUA is sharing personal information (such as posting personal information on the Internet, or sharing personal information with another Federal agency).
   • Loss: This category is for complaints about NCUA failing to protect personal information (such as personal information being compromised by NCUA's action/inaction, or sending a letter containing personal information to the wrong person).
   • Referrals: This category is for complaints that another office within NCUA, or another Federal agency, can answer better than the NCUA Privacy Office can (such as a complaint about credit union mergers, or tax fraud).
   • Other: This category is for all other types of complaints.
4. The SAOP will review your complaint (and investigate, if needed) and resolve it appropriately (or refer your complaint to the office or agency best suited to address it).
5. The SAOP will notify you in writing how your complaint was resolved (with some exceptions).

This process should take approximately 20 business days. If your complaint is going to require extra time, we will notify you in writing.