Consumer Complaints
NCUA’s Consumer Assistance Hotline 1-800-755-1030
You may request assistance via e-mail at consumerassistance@ncua.gov. Please be sure to include your contact information, the credit union's name, the state the credit union is located in and the nature of your request.
NCUA has a toll-free consumer complaint line available 24/7 at 1-800-755-1030 and locally 703-518-6339.
Credit union members can leave a recorded message outside of normal business hours.
The National Credit Union Administration (NCUA) is the regulator
and primary enforcement authority for federal credit unions. While
NCUA does not arbitrate member complaints, the following information
may be able to help if you have a complaint.
Please choose one of the following options:
• My
complaint concerns a federal credit union (a credit union with
the word "federal" contained in its name or any credit
union in Delaware, South Dakota, Wyoming or Washington, DC) -- NCUA
is the regulator.
• My complaint concerns a state-chartered
credit union (a credit union without the word "federal"
as part of its name and not located in Delaware, South Dakota, Wyoming
or Washington, DC) -- The state supervisory authority where the
credit union's main branch is located will usually be the regulator.
• I'm not certain whether my complaint concerns a federal credit
union or a state-chartered credit union. Use the Find a Credit Union
(link) to search by name and look up the credit union's charter
number. Federal credit unions have charter numbers under 60000,
state-chartered credit unions have charter numbers greater than
60000.
• My complaint concerns a federal savings
and loan (S&L) or a federally-chartered savings bank (F.S.B.)
-- Office of Thrift Supervision is the regulator.
• My complaint concerns a national bank (a bank with a name containing the word "national" or
the initials "N.A.") -- Office of the Comptroller of the
Currency is the regulator.
• My complaint concerns a state bank
reporting to the Federal Reserve Board (the easiest way to determine
this is to call your bank and ask for the name of its regulator)
-- Federal Reserve Board is the regulator.
• My complaint concerns a state bank
not reporting to the Federal Reserve Board -- FDIC is the regulator.
• My complaint concerns a credit reporting
agency or lender other than a credit union, bank or savings and
loan -- Federal Trade Commission is the regualtor.
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