The National Credit Union Administration is committed to providing access to all individuals—those with or without disabilities—who are seeking information on our websites.
We design our web pages to meet or exceed accessibility standards in accordance with Section 508 of the Rehabilitation Act. We also conform to the World Wide Web Consortium’s (W3C) standards and their industry Web Content Accessibility Guidelines (WCAG) 2.2. We meet Level AA standards, which means our content is accessible to most people in most circumstances. We continually modify our websites to ensure the information, features, and content are accessible to persons with disabilities.
Organizational Policy on Digital Accessibility
Learn more about the NCUA’s guidance to staff on meeting Section 508 accessibility standards.
The NCUA’s Section 508 Program Manager Nickol Davenport can answer any questions about our implementation of 508 policy or guidelines.
For questions or to provide general feedback about this site's accessibility, including reporting accessibility problems, send an email to Section508@ncua.gov. To ensure that we can be most helpful to you, please include in your email the following:
- Description of the accessibility problem with any information that will help replicate the problem.
- The web address of the material with which you are having difficulty or specify the location of the issue if a URL cannot be provided.
- Your contact information, such as name.
- If you’d like to receive communications regarding the feedback.
The NCUA will work diligently to provide you with accessible content that addresses your issues.
Physical Access to NCUA Facilities
We also comply with the Architectural Barriers Act. This law helps ensure that NCUA employees, applicants for NCUA employment, and members of the public with disabilities can gain ready access to the NCUA’s buildings and facilities.
If you have any questions or concerns about physical access to the NCUA’s buildings or facilities, contact the NCUA's Facilities Management Specialist at OCFOrequests@ncua.gov.
Section 508 Complaints
If you believe the NCUA has not complied with the access requirements of Section 508, you may file an administrative complaint by submitting an email to the Section 508 Program team within the Office of External Affairs and Communications. The complaint will be forwarded to the NCUA Equal Employment Office to be processed in accordance with NCUA’s implementing regulations for Section 504 of the Rehabilitation Act.
Physical Access Complaints
You can file a formal complaint if the NCUA fails to meet any of the requirements of the Architectural Barriers Act (ABA). To do so, submit your complaint by email to EEOmail@ncua.gov.
If we receive a complaint alleging that the NCUA violated the ABA, we will forward the complaint to the Architectural and Transportation Barriers Compliance Board. If we receive an ABA complaint and believe that a different, non-NCUA, entity is responsible for the alleged ABA violation, we will let you know that and inform you where you can file a complaint against the other entity.
You can also file an ABA complaint with the U.S. Access Board directly. You may obtain instructions on how to file an ABA complaint directly from the U.S. Access Board at https://www.access-board.gov/.
Requesting a Reasonable Accommodation
We offer reasonable accommodations for federal employees and job applicants, consistent with Section 501 of the Rehabilitation Act.
Any person with a need for a reasonable accommodation for any NCUA program or activity, including for employment-related programs or activities, can send an email to RAMail@NCUA.gov or use the self-service option through Entellitrak.