NCUA Privacy Record Request Process

​​The Privacy Act grants you the right to request access to, amendment or correction of, and an accounting of, disclosures of NCUA records about you that are contained in NCUA's systems of records. We created a process by which you can file a privacy record request (for access, amendment, correction, or accounting disclosures) to ensure your requests are responded to promptly and appropriately.

The process is explained in detail in the NCUA Privacy Regulations, but you can read summaries about the following topics below:

• When to Use the NCUA Privacy Record Request Process
• What to Include in Your Privacy Record Request
• How to Make a Privacy Record Request
• How the Process Works
• The Administrative Appeal Process
• How to File an Administrative Appeal

When to Use the NCUA Privacy Record Request Process

• You should use this process to make a request for:
  • A copy of an NCUA record about you
  • Confirmation that a specific NCUA record about you exists
  • An amendment to an NCUA record about you
  • A correction to an NCUA record about you
  • An accounting of NCUA’s sharing of an NCUA record about you
• You should not use this process to:
  • File a privacy complaint.
    • Instead: Get information about making such a complaint.
  • Request documents or information from NCUA.
    • Instead: Get information about making a FOIA request.
  • File a complaint about federal consumer finance issues.
    • Instead: Go to the NCUA Consumer Assistance Center.

*Filing a request does not negate or replace your right to seek judicial relief under the Privacy Act or other federal laws for violations of individual privacy rights.

What to Include in Your Privacy Record Request

1. Your name;
2. Proof of your identity;
3. The type of request you are making (access, amendment, correction, or accounting);
4. A description of the specific records that you are making your request about;
5. The NCUA System of Records that the records are in; and
6. Your email address, mailing address, or phone number so that we can reply to your request.

How to Make a Privacy Record Request

In Person
Monday-Friday
8:00am-5:00pm.

National Credit Union Administration
1775 Duke Street
Alexandria, VA 22314

Mail
National Credit Union Administration
Office of General Counsel
Attention: Senior Agency Official for Privacy
Re: Privacy Request
1775 Duke Street
Alexandria, VA 22314

privacy@ncua.gov
Fax: 703.518.6569

How the Process Works

1. You file a privacy record request. You can submit your request in person, via email, via post, or via fax.
2. The Senior Agency Official for Privacy (SAOP) will send you an acknowledgement of your request within 10 business days of receiving it.
3. The SAOP will review and categorize the complaint as:
   • Access: This category is for requests for access to an NCUA record about you (such as asking whether NCUA has a specific record about you, or asking for a copy of NCUA records about you).
   • Amendment: This category is for requests for additional information to be added to an NCUA record about you (such adding court documents to an NCUA record about you, or adding evidence of a name change to an NCUA record about you).
   • Correction: This category is for requests for changes to an NCUA record about you (such as asking that a record that has your name spelt wrong is corrected, or asking that a record that incorrectly states that you were married be corrected).
   • Accounting: This category is for requests for an accounting of all of the instances of NCUA disclosing a record about you to a third party (excluding sharing within NCUA, FOIA responses, sharing with law enforcement, and any other sharing exempted by 5 U.S.C. § 552a(j) or (k)).
4. The SAOP will review your request and determine whether to grant or deny your request.
5. The SAOP will notify you of her decision to grant or deny your request.
   • If your request is granted:
     • For ACCESS and ACCOUNTING requests: The SAOP will provide you the access/accounting that you requested (usually this means sending you a copy of the requested records).
     • For AMENDMENT and CORRECTION requests: The SAOP will take all necessary steps to ensure that the amendment/correction to the record(s) about you is made.
   • If your request is denied: The SAOP’s reply to your request will include information about your right to appeal the decision through the administrative appeal process.

The Administrative Appeal Process

If the SAOP denies your request for access, amendment, correction, or accounting, you can submit an administrative appeal of the decision.

1. You must submit your appeal within 30 days of receiving the SAOP’s reply to your request.
2. You can submit your administrative appeal in person, via email, via post, or via fax.
3. The General Counsel will review your appeal and determine whether to grant or deny it.
4. Within 30 days of receiving your appeal, the General Counsel will notify you of his decision to grant or deny it.
   • If your appeal is granted:
     • For ACCESS and ACCOUNTING appeals: The General Counsel will provide you with the access/accounting requested (usually this means sending you a copy of the requested records).
     • For AMENDMENT and CORRECTION appeals: The General Counsel will take all necessary steps to ensure that the amendment/correction to the record(s) about you is made.
   • If your appeal is denied:
     • For ACCESS and ACCOUNTING requests: The General Counsel’s reply to your appeal will include information about your right to appeal the decision in a court of law.
     • For AMENDMENT and CORRECTION requests: The General Counsel’s reply to your request will include information about your right to submit a “Statement of Disagreement” that will be added to the record(s) about you, and your right to appeal the decision in a court of law.

How to File an Administrative Appeal

In person	Email	Mail	Fax
Monday-Friday 8:00am-5:00pm. National Credit Union Administration 1775 Duke Street Alexandria, VA 22314	privacy@ncua.gov	National Credit Union Administration Office of General Counsel Attention: General Counsel Re: Administrative Appeal 1775 Duke Street Alexandria, VA 22314	703.518.6569

Statement of Disagreement

If the General Counsel denies your administrative appeal (for an amendment or correction request), you can submit a Statement of Disagreement that will be added to the NCUA record(s) about you that you requested be amended or corrected.

Your Statement of Disagreement must be made in writing and submitted within 30 days of receipt of the General Counsel’s denial of your appeal. You can submit your Statement of Disagreement in person, via email, via post, or via fax.

Upon receiving your Statement of Disagreement, the General Counsel will take steps to ensure that your Statement of Disagreement is added to the NCUA record(s) about you.

Proof of Identity

If you make a privacy record request via email, mail or fax, you must include the following proof of identity in your request: (1) your address, (2) your date or birth, (3) a copy of 1 form of ID; and (4) your request must be signed. Or you can fill out this form: Certification of Identity and Consent. Alternatively, you may include an unsworn declaration subscribed as true under penalty of perjury.

If you make a privacy record request in person you must provide the following proof of identity: 1 photo ID, or 2 non-photo IDs.