Website Privacy Policy

Submitting personal information (name, address, telephone number, email address, etc.) is voluntary and is not required to access information on our website. However, you may choose to provide the NCUA with personal information -- for example by completing a form, or sending us an email. Before you do, there are a few things that we would like you to know:

We will use the information that you provide to respond to your message and/or help us get you the information or services you request, but doing so may involve multiple people (including other agencies) seeing the information that you provide.

We will maintain the information in accordance with the Privacy Act (as applicable) and will destroy the information in accordance with the Federal Records Act and records schedules approved by the National Archives and Records Administration.

Also, in some cases, the information may be subject to disclosure to a third party (for example, if required by a Freedom of Information Act request, court order, or Congressional access request, or if authorized by a Privacy Act System of Records Notice).

For more information, see:

• Freedom of Information Act and the Privacy Act
• NCUA's System of Records Notices

To improve the quality of our website services, we use Google’s Universal Analytics software to gather and temporarily store a variety of information about all of our website visitors. This happens automatically whenever someone visits our website. The information we collect about every website visitor includes:

• The date and time of your visit to our website;
• The pages and documents that you view on our website;
• The URL of the website that you visited prior to ours;
• The name of the domain that you use to access the Internet (for example, Verizon.com, if you are using a Verizon online account, or stanford.edu, if you are connecting from Stanford University’s domain);
• The type and version of your web browser and operating system;
• Your location at the time of your visit, down to the city-level; and
• Other more technical information, including the HTTP status code, Windows NT code, number of bytes sent, number of bytes received, duration (in seconds) to fulfill the request, server port number address, and protocol version.

We do not use this information to identify individuals. We aggregate the information about all of our website visitors and use the aggregated information to improve our website and provide a better user experience to our visitors. We look at things like average duration of a visit, “bounce rate” (the percentage of visitors who leave our site after viewing only one page), and the most frequently visited pages. The aggregated information is available only to web managers and other designated staff who need it to perform their official duties. It is retained only for as long as needed for proper analysis. The Google Analytics Privacy Policy is available at https://www.google.com/intl/en/policies/privacy/.

The NCUA is committed to the protection of children’s online privacy. Although some sections of the NCUA’s websites offer educational content to children, we do not collect any personal information from any visitors of those sites.

Our websites sometimes contain links to other federal agencies, private organizations, and commercial entities. Links to external websites are identified by the external link icon () . The NCUA is not responsible for the privacy practices or content of any non-NCUA websites, and providing a link to non-NCUA website is not intended to be an endorsement of the website or its content. We encourage you to review the privacy policy of every website that you visit.

We maintain accounts on third-party websites, such as social media sites, as tools to better interact with the public. We also have embedded applications from third-party websites on our sites. We use third-party websites, such as social media websites like Facebook and Twitter, to share information, engage in dialogue, and promote transparency and accountability. We do not use third-party websites to solicit or collect personal information from individuals.

The security and privacy policies of third-party websites apply to your activity on those sites. If you choose to post personal information on any public site, you do so at your own risk. We encourage you to review the privacy policies of all websites before using them and ensure that you understand how your information may be used (and to consider adjusting your privacy settings to your liking).

Here are the website privacy policies of the third-party websites on which the NCUA has office pages:

• Google and YouTube Privacy Policy
• Facebook Data Use Policy
• LinkedIn Privacy Policy
• Twitter Privacy Policy

The NCUA welcomes comments from the public and provides the following guidance for participating in this forum. As a federal government agency, NCUA reminds all users that the conversations taking place on NCUA social media pages be courteous and in compliance with the summary guidance provided below.

The NCUA encourages robust discussion of policy issues and appreciates feedback from the public, but the agency reserves the right to delete comments for any of the following reasons:

• Violent, vulgar, obscene, profane, hateful, sexist, racist rhetoric, or other similarly inappropriate or unlawful comments
• Threats to or defamation of any person or organization
• Links to other websites
• Off-topic discussions
• The violation of the privacy of another individual
• Solicitations, advertisements, or endorsements of any financial, commercial, or non-governmental entity
• Suggesting or encouraging illegal activity
• Partisan political content, including solicitations of funds, comments promoting or opposing any political party or candidate for election to a political office, or promoting or opposing any ballot proposition
• Posting of Social Security numbers, phone numbers, email addresses, residential addresses, or personally identifiable information
• Repetitive posts copied and pasted by multiple users

Reporters or other media representatives should refrain from submitting questions to the NCUA here as comments. Instead, please reach out to the NCUA’s Office of External Affairs and Communications at 703.518.6330 or oeacmail@ncua.gov.

This site is maintained by the U.S. government. Unauthorized attempts to upload information and/or change information on this site are strictly prohibited under federal laws. You can be arrested and prosecuted for violating these laws.

For site security purposes and to ensure that our websites remain available to all users, we use software programs to monitor traffic to identify unauthorized attempts to upload or change information or otherwise cause damage. Except for authorized law enforcement investigations, no other attempts are made to identify individual users or their usage habits.

The NCUA website uses cookies to collect and analyze anonymous statistical data. This data helps the NCUA improve the NCUA website for users. The cookies only collect information about your NCUA website usage, and not you personally. The NCUA does not disclose the information collected unless required by law. The information is retained as outlined by the NCUA’s approved records schedules and as noted by the vendors below. The following types of cookies are used on the NCUA’s website:

Tier 1 Cookies (Session Cookies) are stored temporarily on your computer and deleted as soon as the browser is closed. NCUA sometimes uses these cookies to improve your experience by analyzing your usage of the NCUA website.

Tier 2 Cookies (Persistent Cookies): The NCUA uses “persistent cookie” technology such as Google Analytics and Microsoft Clarity to track your visit across the NCUA website. Persistent cookies allow the NCUA to create a more personalized experience for you.

Google Analytics collects non-identifying information (not personally identifiable information) such as the type of browser and the version of the browser you are using to visit our website; the date and time you visited the NCUA website, what pages you viewed on the NCUA website, the URL of the website that you visited prior to the NCUA’s website, the name of the domain that you use to access the Internet, your geographic location information (not your home address), and other more technical information, including the HTTP status code, Windows NT code, number of bytes sent and received, duration (in seconds) to fulfill the request, server port number addressed, and protocol version. See https://www.google.com/intl/en/policies/privacy/.

Microsoft Clarity captures how you use and interact with the NCUA website through behavioral metrics, heatmaps, and session replay to customize the NCUA website to the NCUA users. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. See https://clarity.microsoft.com/terms.

Opt-Out Instructions: You can set your computer website settings to reject cookies, and you will still be able to access the information on the NCUA website. The website may not be as customized or not function as efficiently without the use of cookies. To learn more about how to opt out of cookies, visit USA.gov Web Measurement and Customization Opt-Out.