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About
About
Created by the U.S. Congress in 1970, the National Credit Union Administration is an independent federal agency that insures deposits at federally insured credit unions, protects the members who own credit unions, and charters and regulates federal credit unions.
Regulation & Supervision
Regulation & Supervision
The NCUA protects the safety and soundness of the credit union system by identifying, monitoring and reducing risks to the National Credit Union Share Insurance Fund. Backed by the full faith and credit of the United States, the Share Insurance Fund provides up to $250,000 of federal share insurance to millions of account holders in all federal credit unions and the overwhelming majority of state-chartered credit unions.
Analysis
Analysis
The NCUA’s economists and analysts compile data on the credit union system’s financial performance, merger activity, changes in credit union chartering and fields of membership, as well as broader economic trends affecting credit unions. Users can find information on a single credit union or analyze broader nation-wide trends.
Support Services
Support Services
The NCUA provides a number of support services to the credit union system, such as providing training, grants and loans, chartering, and field-of-membership services; maintaining the health and stability of Share Insurance Fund; managing the assets of failed credit unions; and providing emergency liquidity.
Consumers
Consumers
The NCUA works to protect credit union members and consumers, raise awareness of potential frauds, facilitate access to affordable financial services, and educate consumers on the importance of savings and how they can improve their financial well-being.
News
News
Stay up to date on the NCUA's activities by subscribing to the NCUA's Express messages. Read press releases, speeches, testimony, and Annual Reports. Register for upcoming conferences and events.
Cybersecurity Resources
Cybersecurity Resources
Cyberattacks and cybersecurity vulnerabilities pose significant risks to the financial system. Because of vulnerabilities within the credit union industry and the broader financial system to potential cyberattacks, cybersecurity is one of the NCUA’s top supervisory priorities and a top-tier risk under the agency’s enterprise risk-management program.

Ombudsman

The Office of the Ombudsman assists with resolving problems by helping to define options and recommending solutions to involved parties. The Ombudsman is a neutral party to ensure a fair, equitable, and transparent interaction with the NCUA.

Ombudsman professional standards of practice:

Impartial - The Ombudsman remains objective in the treatment of people and issues and does not act as an advocate for any party.
Confidential - The Ombudsman takes reasonable steps to maintain confidentiality of communications.
Independent - The Ombudsman is independent from NCUA program offices and reports to the NCUA Board.

Additionally, the Ombudsman does not handle any matter in litigation or within the Inspector General’s jurisdiction.

The NCUA's Acting Ombudsman is Shameka Sutton.

Post Examination Survey

In September 2021, the NCUA started piloting a post-examination survey to allow federal credit unions to provide timely feedback to the agency while helping to standardize the feedback process. Credit union feedback helps the NCUA evaluate the effectiveness of our examination processes and improves communication with credit unions. Please refer to the NCUA’s Post Examination Survey page for additional information. If you have questions about the post examination survey, contact the Office of the Ombudsman at 703.518.1175 or ombudsman@ncua.gov.

Brochure

Learn more about our work, standards of practice, and how we can help. Read more.

Contact the Ombudsman Office at:

EMAIL: ombudsman@ncua.gov
PHONE: 703.518.1175
FAX: 703.518.1757

Mailing Address:

National Credit Union Administration
Attn: Ombudsman
1775 Duke St.
Alexandria, VA 22314

Last modified on

07/02/24