Dear Boards of Directors and Chief Executive Officers:
The NCUA is piloting a new post-examination survey that will allow credit unions to provide timely feedback to the agency while helping to standardize the feedback process.1 Credit union feedback helps the NCUA evaluate the effectiveness of our examination processes, and also improves communication with credit unions.
Credit Union Participation
Beginning September 20, 2021, through March 31, 2022, federal credit union managers or CEOs will receive a link to the post-examination survey from the NCUA’s Ombudsman at the conclusion of a regular examination. Credit unions will have 15 days to submit responses. The survey will not be sent at the conclusion of a follow-up examination or supervision contact. Credit unions are not required to respond to the survey. Participation is optional.
The Ombudsman will administer the collection of survey responses to maintain separation of the survey responses from NCUA staff conducting examination work.2 The Ombudsman is responsible for reviewing survey responses, consolidating data from responses, and reporting the results to NCUA leadership. Survey responses will be collected through SurveyMonkey and will generally not be used to evaluate the results of individual examinations.
Pilot Survey Questions
The survey will include five questions focused on pre-examination, reporting, and post-examination requirements. The survey will also include an open-ended question that will ask for credit union feedback on the types of questions the agency should consider in a future permanent survey. Three versions of the survey will rotate amongst credit unions with completed examinations.
The survey should only be submitted once and can be completed by any senior-level employee or official designated by the credit union manager or CEO. Credit unions should not include any personally identifiable information in the survey response. Additionally, examination disagreements or reports of waste, fraud, or abuse should not be reported through the survey response. Please refer to your examination report cover letter for how to report these concerns.
If you have questions about the new post-examination survey, please contact the NCUA Ombudsman at 703.518.1175 or firstname.lastname@example.org.
Todd M. Harper