
The Office of the Ombudsman assists with resolving problems by helping to define options and recommending solutions to involved parties. The Ombudsman is a neutral party to ensure a fair, equitable, and transparent interaction with the NCUA.
Ombudsman professional standards of practice:
- Impartial - The Ombudsman remains objective in the treatment of people and issues and does not act as an advocate for any party.
- Confidential - The Ombudsman takes reasonable steps to maintain confidentiality of communications.
- Independent - The Ombudsman is independent from NCUA program offices and reports to the NCUA Board.
Additionally, the Ombudsman does not handle any matter in litigation or within the Inspector General’s jurisdiction.