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The Office of the Ombudsman assists with resolving problems by helping to define options and recommending solutions to involved parties. The Ombudsman is a neutral party to ensure a fair, equitable, and transparent interaction with the NCUA.

Ombudsman professional standards of practice:

  • Impartial - The Ombudsman remains objective in the treatment of people and issues and does not act as an advocate for any party.
  • Confidential - The Ombudsman takes reasonable steps to maintain confidentiality of communications.
  • Independent - The Ombudsman is independent from NCUA program offices and reports to the NCUA Board.

Additionally, the Ombudsman does not handle any matter in litigation or within the Inspector General’s jurisdiction.

The NCUA's Acting Ombudsman is Shameka Sutton.


Learn more about our work, standards of practice, and how we can help. Read more.

Contact the Ombudsman Office at:

PHONE:   703.518.1175
FAX:   703.518.1757

Mailing Address:

National Credit Union Administration
Attn: Ombudsman
1775 Duke St.
Alexandria, VA 22314

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