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Financial Regulators Release New Appendix for Retail Payment Systems Booklet Appendix E: Mobile Financial Services

April 2016
Financial Regulators Release New Appendix for Retail Payment Systems Booklet Appendix E: Mobile Financial Services

The Federal Financial Institutions Examination Council (FFIEC) members today issued a revised Retail Payment Systems booklet, which is part of the FFIEC Information Technology Examination Handbook (IT Handbook). The update consists of the addition of a new appendix, Appendix E: Mobile Financial Services.

The Retail Payment Systems booklet contains guidance to assist examiners in evaluating financial institution and third-party provider management of the risks associated with retail payment systems. Appendix E contains guidance pertaining to mobile financial services risks that supplements existing booklet guidance on other retail payment topics, such as electronic payments related to credit cards and debit cards, remote deposit capture and changes in technology of retail payment systems.

Mobile financial services are the products and services that a financial institution provides to its customers through mobile devices. Appendix E focuses on the risks associated with mobile financial services and emphasizes an enterprise-wide risk management approach to effectively manage and mitigate those risks. It also contains a separate set of work-program objectives to assist the examiner in determining the state of risk and controls at an institution or third party providing mobile financial services. Financial institution management should also find this guidance helpful.

This appendix addresses the following:

• Mobile financial services technologies.
• Risk identification.
• Risk measurement.
• Risk mitigation.
• Monitoring and reporting.

The IT Handbook is available at

The FFIEC was established in March 1979 to prescribe uniform principles, standards, and report forms and to promote uniformity in the supervision of financial institutions. It also conducts schools for examiners employed by the five federal member agencies represented on the FFIEC and makes those schools available to employees of state agencies that supervise financial institutions. The Council consists of the following six voting members: a member of the Board of Governors of the Federal Reserve System; the Chairman of the Federal Deposit Insurance Corporation; the Director of the Consumer Financial Protection Bureau; the Comptroller of the Currency; the Chairman of the National Credit Union Administration; and the Chairman of the State Liaison Committee.


• FFIEC Retail Payment Systems, Appendix E: Mobile Financial Services (PDF)

CFPBSam Gilford202.435.7673
FDICLaJuan Williams202.898.3876
FRBEric Kollig202.452.2955
NCUABen Hardaway703.518.6333
OCCStephanie Collins202.649.6870
SLCRockhelle Johnson202.407.7156


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