An official website of the United States government
NCUA-OIG does not:
- Enforce credit union rules or regulations
- Provide legal advice
- Resolve or mediate disputes between individuals and the NCUA or credit unions
Matters that should NOT be reported to the OIG
| Matter | Where to report |
|---|---|
| Consumer complaints related to a credit union may be reported to the NCUA Consumer Assistance Center. | https://www.mycreditunion.gov/consumer-assistance-center (opens new window) |
| Consumer complaints related to a FDIC-insured bank may be reported to the FDIC Consumer Response Center. | https://www.fdic.gov/consumers/assistance/filecomplaint.html (opens new window) (You will be leaving NCUA.gov and accessing a non-NCUA website. We encourage you to read the NCUA's exit link policies. (opens new page).) |
| Customers of national banks and federal savings associations may contact the Office of the Comptroller of the Currency’s Consumer Assistance Group for answers to commonly asked questions or to file a complaint about a national bank or a federal savings association. | https://www.helpwithmybank.gov/index.html (opens new window) (You will be leaving NCUA.gov and accessing a non-NCUA website. We encourage you to read the NCUA's exit link policies. (opens new page).) |
| Consumer complaints related to financial products and services provided by other financial institutions that are not credit unions or banks may be reported to the Consumer Financial Protection Bureau. | https://www.consumerfinance.gov/complaint/ (opens new window) (You will be leaving NCUA.gov and accessing a non-NCUA website. We encourage you to read the NCUA's exit link policies. (opens new page).) |
| Complaints by NCUA employees, former employees, or applicants about prohibited personnel practices or Hatch Act violations may be reported to the Office of Special Counsel. | https://osc.gov/pages/file-complaint.aspx (opens new window) (You will be leaving NCUA.gov and accessing a non-NCUA website. We encourage you to read the NCUA's exit link policies. (opens new page).) |
| Complaints by NCUA employees or applicants alleging discrimination on the basis of race, color, religion, sex (including sexual orientation), national origin, age (40 and over), or genetic information may be reported to the NCUA Office of Minority and Women Inclusion. | omwimail@ncua.gov |
| Complaints by NCUA employees regarding harassment may be reported to the Office of Ethics Counsel. | Anti-Harassment@ncua.gov |
| Complaints from credit unions, consumers, trade groups and other stakeholders about NCUA regulatory or supervisory process issues for informal resolution may be reported to the Office of the Ombudsman. | ombudsman@ncua.gov |
The NCUA-OIG reviews allegations of fraud, waste, or abuse related to the NCUA employees, programs, and operations of the NCUA.
The following are examples of matters to be reported to NCUA-OIG
- False statements or claims to the NCUA
- Conflicts of interest, misuse of position, or other ethics violations by NCUA official or employee
- Theft or misuse of NCUA funds
- Procurement fraud
- NCUA contractor, subcontractor, grantee, and subgrantee whistleblower reprisal complaints (NCUA employees may contact the Office of Special Counsel or the OIG)