NCUA-OIG does not:
- Enforce credit union rules or regulations
- Provide legal advice
- Resolve or mediate disputes between individuals and the NCUA or credit unions
Matters that should NOT be reported to the OIG
| Matter | Where to report |
|---|---|
Matter Consumer complaints related to a credit union may be reported to the NCUA Consumer Assistance Center. |
Where to report https://www.mycreditunion.gov/consumer-assistance-center (Opens new window) |
Matter Consumer complaints related to a FDIC-insured bank may be reported to the FDIC Consumer Response Center. |
Where to report This is an external link to a website belonging to another federal agency, private organization, or commercial entity. https://www.fdic.gov/consumers/assistance/filecomplaint.html (Opens new window) |
Matter Customers of national banks and federal savings associations may contact the Office of the Comptroller of the Currency’s Consumer Assistance Group for answers to commonly asked questions or to file a complaint about a national bank or a federal savings association. |
Where to report This is an external link to a website belonging to another federal agency, private organization, or commercial entity. https://www.helpwithmybank.gov/index.html (Opens new window) |
Matter Consumer complaints related to financial products and services provided by other financial institutions that are not credit unions or banks may be reported to the Consumer Financial Protection Bureau. |
Where to report This is an external link to a website belonging to another federal agency, private organization, or commercial entity. https://www.consumerfinance.gov/complaint/ (Opens new window) |
Matter Complaints by NCUA employees, former employees, or applicants about prohibited personnel practices or Hatch Act violations may be reported to the Office of Special Counsel. |
Where to report This is an external link to a website belonging to another federal agency, private organization, or commercial entity. https://osc.gov/pages/file-complaint.aspx (Opens new window) |
Matter Complaints by NCUA employees or applicants alleging discrimination on the basis of race, color, religion, sex (including sexual orientation), national origin, age (40 and over), or genetic information may be reported to the NCUA Office of Minority and Women Inclusion. |
Where to report omwimail@ncua.gov |
Matter Complaints by NCUA employees regarding harassment may be reported to the Office of Ethics Counsel. |
Where to report Anti-Harassment@ncua.gov |
Matter Complaints from credit unions, consumers, trade groups and other stakeholders about NCUA regulatory or supervisory process issues for informal resolution may be reported to the Office of the Ombudsman. |
Where to report ombudsman@ncua.gov |
The NCUA-OIG reviews allegations of fraud, waste, or abuse related to the NCUA employees, programs, and operations of the NCUA.
The following are examples of matters to be reported to NCUA-OIG
- False statements or claims to the NCUA
- Conflicts of interest, misuse of position, or other ethics violations by NCUA official or employee
- Theft or misuse of NCUA funds
- Procurement fraud
- NCUA contractor, subcontractor, grantee, and subgrantee whistleblower reprisal complaints (NCUA employees may contact the Office of Special Counsel or the OIG)