Board Action Bulletin
ALEXANDRIA, Va. (July 24, 2025) – The National Credit Union Administration Board held its fourth open meeting of 2025 and received briefings on artificial intelligence, the Office of the Ombudsman’s post exam survey results, and the NCUA’s Central Liquidity Facility (CLF).
Artificial Intelligence
The NCUA Board received a briefing on artificial intelligence (AI) from Amanda Parkhill, Acting Director of the Office of Examinations and Insurance and Amber Gravius, Director of the Office of Business Innovation and the Acting Chief Information Officer. The briefing discussed known use cases for AI within the credit union industry, NCUA.gov’s new AI resource page for credit unions, and how AI may support NCUA’s internal operations.
The briefing described artificial intelligence as defined in Executive Order 14179 Removing Barriers to American Leadership in Artificial Intelligence and examined the ways AI is currently helping to enhance or streamline the work of financial institutions. The July briefing also discussed report findings from a May 2025 report by the U.S. Government Accountability Office. That report recommended NCUA update its model risk management guidance. The NCUA conducted a review of existing guidance and concluded that focusing solely on model risk management would not provide timely, use-case appropriate guidance for all of the ways that credit unions are, or could be, using AI. The NCUA also asserted that any new requirements from possible guidance would need to be established through the rulemaking process.
“There’s a lot we’re still learning about AI use at financial institutions. As it continues to evolve and mature, we too must evolve along with it” said NCUA Chairman Kyle Hauptman. “Credit unions have long been early adapters of innovative technology and are already using AI to increase efficiencies and enhance customer service. We want to know more about these use cases and the ways the NCUA can provide stronger regulatory and supervisory clarity so that credit unions can operate in a safe and sound manner while using artificial intelligence.” Mr. Hauptman encouraged credit unions and others to submit AI feedback to Ask NCUA.
Ombudsman Overview and Update on Post Exam Survey Results
The NCUA Ombudsman, Shameka Sutton, provided an overview of the Office of the Ombudsman’s purpose and programs. The Ombudsman also provided a briefing on the post exam survey results and discussed 2024 observations, examiner feedback, and credit union feedback on exam procedures.
Central Liquidity Facility
Central Liquidity Facility President, Anthony Cappetta, gave the NCUA Board an overview of the CLF. The briefing highlighted the benefits of membership and having access to a federally contingent liquidity provider. The Board was also briefed on the CLF’s second quarter 2025 financial highlights including membership trends, investment portfolio performance, operating and budget trends, and the facilities near term objectives.
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