Skip to main content
United States flag An official website of the United States government
Official websites use .gov
A .gov website belongs to an official government organization in the United States.
Secure .gov websites use HTTPS
A lock () or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

Phased Approach to On-site Operations

20-CU-20 / June 2020
Phased Approach to On-site Operations
Federally Insured Credit Unions
NCUA Operations/Activities
Federally Insured Credit Unions
Phased Approach to On-site Operations

Dear Boards of Directors and Chief Executive Officers:

After conducting a workforce readiness survey, obtaining guidance from appropriate federal agencies, and partnering with a public health firm retained to advise the agency on COVID-19-related matters, the NCUA developed a multi-phase transition plan for the resumption of its on-site operations and is now preparing to implement that plan. The phased transition plan provides a framework for how and when staff resumes an on-site presence at both NCUA offices and credit unions. The NCUA’s top priority is that of ensuring the health, safety, and well-being of its staff while executing the agency’s mission. The transition plan may begin as early as Monday, July 6, 2020, and has built-in flexibility if a later implementation date is necessary.

In the transition plan’s first phase, we may begin conducting voluntary on-site examinations. We will communicate specific implementation details before we begin the first phase. During the first phase, the NCUA will continue to encourage both field and office staff to work remotely when possible and has placed prudent limits on the number of staff working in our offices. The NCUA will also implement social distancing and other precautionary measures in its offices to ensure the health and safety of its staff. Additional precautionary measures will include the distribution of appropriate protective supplies to both field and office staff.

The NCUA will continue to monitor the impact of the COVID-19 pandemic as we transition to normal on-site operations. As we gradually implement the phases of the transition plan, we will continue to notify credit unions of changes to procedures and examination protocols. The agency will continue to coordinate examination and supervision efforts with state supervisory authorities during this time. If you have questions, please contact your NCUA regional office.



Rodney E. Hood


Last modified on