Credit Union Online: Credit Union Profile and 5300 Call Report

Dear Manager and Board of Directors: 

On September 1, 2009, the National Credit Union Administration will transition from a software-based process to collect Report of Officials and 5300 Call Report information to a web-based system for natural person credit unions. The online system provides credit unions the opportunity to self-manage profile information, submit data, and receive information from the NCUA. It also provides credit unions the opportunity to have multiple users assist with inputting and maintaining data. Each credit union must have at least two (2) administrators who will add, edit, and remove users for their credit union. 

Information previously collected on the Report of Officials will now be collected in the Credit Union Profile. The profile also includes information formerly collected on the 5300 Call Report that infrequently changes including emergency contact information, information systems and technology, member programs and services, and CUSO information. Credit unions can begin entering their profile information on September 1, 2009. The due date for all credit unions to input and certify their profile in the online system is October 1, 2009. 

The online system will be used to submit 5300 Call Reports. All Call Report data previously submitted to NCUA will be available in the online system. Credit unions will also use the online system to submit corrected Call Reports for cycles back to June 2006. Prior cycle Call Reports can be corrected using the online system starting on September 1, 2009. Credit unions can begin entering September 30, 2009 Call Report data on October 1, 2009 and it is due on October 19, 2009. 

Credit unions without a computer and access to the Internet are categorized as manual filers. Manual filing credit unions will complete two forms, the NCUA Profile Form 4501A and the 5300 Call Report form, and return them to their regulator for input into the online system. 

Accessing the System 
All credit unions will receive a letter in late August with their initial administrator username and password to access the online system. Once this individual has logged in and completed the registration process, they can then add other users for their credit union. Credit unions will access the online system from a link on NCUA’s website at the Credit Union Online web page.

Final Date to Use Report of Officials and 5300 Software 
The last day and time for credit unions to use the Report of Officials and 5300 Call Report software is 3:00 PM EDT on Thursday, August 27, 2009. Any Call Report submissions after that time must be made through the new online system beginning Tuesday, September 1, 2009. No submissions will be accepted between August 27 and September 1. Please contact your regulator with any questions. 

NCUA Hosted Webcasts and Additional Information 
To assist credit unions with their transition to the online system, NCUA hosted a webcast on August 12, 2009. This webcast is archived on NCUA’s website and can be viewed online here.

NCUA will host three more webcasts starting in September to provide additional details and answer your questions. The dates of these webcasts are September 2, 2009, September 23, 2009, and October 7, 2009. All webcasts will be held at 1:00 PM EDT. Please watch the “Upcoming Events” section of NCUA’s website for registration information. 

Additional information is available on NCUA’s website including a Frequently Asked Questions document on the Credit Union Online webpage.

We appreciate your cooperation in helping us improve the efficiency of our data collection program. Our Technical Customer Support Help Desk is available to answer any hardware or software questions and assist credit unions with technical concerns at 1-800-827-3255.